Refund policy

RenaSan's money-back guarantee

RenaSan products have been developed by leading-scientists in the UK, we ensure that everything we launch goes through rigorous testing and will truly bring happier healthier pets.

This is why we are confident that RenaSan offers the right solution for your best friend and are happy to offer our customers a money-back guarantee. This also does not conflict with or affect any of your legal consumer rights.

"If within 14 days you are not happy with your purchase, you can ship the product back to us for a full refund."

NOTE:

You must contact us within 14 days of receiving the product, by email stating your request to use our money-back guarantee.

You must pay for shipping the item back to RenaSan (Renapur LTD).

Refund policy

Consumer Contracts Regulations 2013

In accordance with this legislation, you are entitled to cancel your order when you buy online or by phone.

You must exercise your right to cancel no longer than 14 days after the day on which you receive the goods. To exercise the right to cancel, you must inform us of your decision to cancel your order by using the ‘model cancellation form’ below

Model cancellation form

To Renapur Ltd, London Road, Ashington, West Sussex, RH20 3AX, (Email) info@renasan.co.uk:

I/We [*] hereby give notice that I/We [*] cancel my/our contract of sale of the following goods [*] / for the supply of the following service [*],

Ordered on [*] / received on [*]:

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

Alternatively, a clear statement, including details of your name, geographical address, details of the order you wish to cancel, and, where available, your phone number and email address.

You can notify us of cancellation by emailing: info@renasan.co.uk, or call 0800 707 6883, or write to: Renapur Ltd, London Road, Ashington, West Sussex, RH20 3AX

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse you (by the method used to pay for the original transaction) the amount in relation to the goods to which cancellation rights apply. This includes the cost of delivery.

Money Back Guarantee – All products carry a money-back guarantee (not including postage incurred).